Cloud vs. On-Premise Service Management: Which is Right for Your Organization?

Solution Brief

If you’re looking for a service management solution for tracking, managing and resolving support incidents while complying with IT governance and risk management requirements, you may be considering a cloud-based solution. After all, cloud applications are hot and tend to top every IT buyer’s list. And, in some cases, cloud applications are a great selection. However, when it comes to an integrated service management solution, on-premise might be a better choice depending upon what you need the application to do and your business goals. This solution brief will help you evaluate if a cloud or an on-premise service management solution is a good fit for your organization.

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